Rewaa - Software Engineer II
September 2025 - Present- Co-led the design and launch of the Publish feature to automate inventory creation across external channels, reaching 90% adoption among omni users.
- Introduced LaunchDarkly feature flags in the omni microservice to enable controlled rollouts and A/B testing.
- Reduced support tickets by 20% by improving logs with clearer and more actionable error messages.
- Designed and implemented an event-driven WhatsApp integration using AWS SQS and Unifonic API with a modular service architecture.
- Mentored a new team member and contributed across the SDLC, from ticket grooming to code reviews.